Shipping and Returns

Orders placed before 12:00 PM (NOON) EST ship the same business day unless verification or customer-requested changes are required. Orders are not processed on Sundays, Mondays, or holidays. Promotional and holiday orders may take up to 72 hours to ship. Uncontrollable events may delay processing to the next business day.

• Standard processing: Up to 2 business days
• Holiday & promotional processing: Up to 4 business days

Delivery estimates are provided at checkout based on availability and shipping address.

• Free Shipping: 7–9 business days (No signature, not insured)
• Standard Shipping: 5–7 business days (No signature, not insured)
• Priority Shipping: 3–5 business days (Signature required)
• Priority Express: 1–2 business days (Signature required)

All Virgin Hair is not responsible for delays due to holidays, weather, natural disasters, or carrier delays. We are not responsible for lost, stolen, or damaged packages once shipped. Claims must be filed directly with UPS or USPS. For claim support, email info@allvirginhair.com with your claim number.

Orders are not processed or shipped on:

• New Year’s Day
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving Day
• Christmas Day

A signature may be required upon delivery. Incorrect billing or shipping details may cause delays or cancellation. Please provide a valid email address and phone number at checkout.

We do not ship to P.O. Boxes. Orders containing a P.O. Box will be canceled. Customers are responsible for entering correct billing and shipping information. Address changes cannot be made once an order is processing or shipped. Returned packages will be reshipped at the customer’s expense.

At this time, All Virgin Hair does not offer international shipping.

14-Day Returns

Changed your mind? Request a return within 14 days of delivery on eligible, unused hair.

Return eligibility

• Hair must be unused, unwashed, uninstalled and unaltered, with original packaging and tags intact.
• Wig lace must remain uncut. Bundles must remain intact and uninstalled.
• Custom-made or personalized wigs and items clearly marked final sale are excluded from change-of-mind returns.

How to request a return

Email info@allvirginhair.com with your order number and the items you wish to return within 14 days of delivery. The 14-day deadline applies to your return request, not the date the package reaches us. Our team will provide return instructions and the correct return address before you send your items.

Return shipping

Customers cover return shipping for change-of-mind returns. AVH covers return shipping for incorrect or defective items; please contact us so we can help arrange your return.

Refunds

After receiving and inspecting your return, we will notify you of the outcome. Approved refunds are issued to your original payment method. Posting times depend on your bank or payment provider.

Product defects

Our existing 30-day product-defect reporting window, measured from the date of purchase, remains available. Contact info@allvirginhair.com with your order number and details of the issue so we can assess it. The 14-day change-of-mind deadline does not replace this defect-reporting window.