Orders placed before 12:00 PM (NOON) EST ship the same business day unless verification or customer-requested changes are required. Orders are not processed on Sundays, Mondays, or holidays. Promotional and holiday orders may take up to 72 hours to ship. Uncontrollable events may delay processing to the next business day.

• Standard processing: Up to 2 business days
• Holiday & promotional processing: Up to 4 business days

Delivery estimates are provided at checkout based on availability and shipping address.

• Free Shipping: 7–9 business days (No signature, not insured)
• Standard Shipping: 5–7 business days (No signature, not insured)
• Priority Shipping: 3–5 business days (Signature required)
• Priority Express: 1–2 business days (Signature required)

All Virgin Hair is not responsible for delays due to holidays, weather, natural disasters, or carrier delays. We are not responsible for lost, stolen, or damaged packages once shipped. Claims must be filed directly with UPS or USPS. For claim support, email info@allvirginhair.com with your claim number.

Orders are not processed or shipped on:

• New Year’s Day
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving Day
• Christmas Day

A signature may be required upon delivery. Incorrect billing or shipping details may cause delays or cancellation. Please provide a valid email address and phone number at checkout.

We do not ship to P.O. Boxes. Orders containing a P.O. Box will be canceled. Customers are responsible for entering correct billing and shipping information. Address changes cannot be made once an order is processing or shipped. Returned packages will be reshipped at the customer’s expense.

At this time, All Virgin Hair does not offer international shipping.

ALL sales are FINAL. No refunds or exchanges are permitted at this time.